Terms, Privacy & Support

Who we are

Capsule Network and the It's Only 1 apparel brand are operated by It's Only 1 LLC. These terms apply to capsulenetwork.digital, its Capsule features, and purchases offered through the site. Contact: itsonly1@capsulenetwork.digital.

Accounts and security

You must be at least 18 to create an account, claim a Capsule, upload content, or purchase through the site. Provide accurate information and protect your sign-in details and private claim codes. A public QR link identifies a Capsule; it is not proof of ownership or permission to edit it. Contact support if your account or claim code may have been compromised.

Garments and Capsule access

Product pages describe the garment, price, available sizes/colors, and any limited-edition numbering. Screen colors can differ from actual fabric. A purchase does not transfer ownership of our trademarks or platform. Applicable shipping charges and taxes are disclosed before payment. Items marked Coming Soon are not available to purchase.

Claiming and editing

An eligible garment includes access to its associated Capsule. Claiming and initial creation/save are free. Saved content remains available without an ongoing editing subscription. Regular customers need active editing access for later edits. Canceling editing access does not delete, hide, or roll back saved content; it blocks future edits after the paid access period ends.

Owner/brand Capsules receive free ongoing editing. Official ambassador Capsules receive 12 months of free editing from their drop's launch, with extensions controlled by the administrator. An administrator may grant one tracked courtesy correction per Capsule for an accidental initial save; contact support. A courtesy correction does not replace the Capsule ID or transfer ownership.

Continuity and visibility

'Permanent' access means ongoing viewing without a recurring viewing fee; it is not a guarantee that an internet service can operate forever. Service interruptions, lawful removal, security incidents, and necessary maintenance can affect access. We do not hide saved content merely because an editing subscription ends. Visibility also depends on the Capsule's actual privacy settings. Do not publish material you intend to keep confidential. Ownership transfers require the supported transfer process or assistance from support; sharing a password or code is not a safe transfer method.

Your content

You retain rights to your content. You give It's Only 1 LLC a nonexclusive license to host, store, reproduce, format, and display it as necessary to operate the service according to its visibility settings. This does not authorize unrelated advertising use of your story, music, or likeness without separate permission. You are responsible for permission to use music, photographs, videos, names, and other material you submit, including material about other people or memorial subjects.

Acceptable use and reports

Do not submit unlawful material, threats, harassment, private information without permission, infringing material, or content exploiting children. Do not impersonate others, bypass access controls, collect private claim codes, or interfere with the service. Report content or intellectual-property concerns to support with the public Capsule URL and a description; do not include passwords or private claim codes. We may restrict content or accounts to address violations, security issues, or legal requirements, and review requests sent to support.

Paid editing and cancellation

Any paid editing offer must show its price, billing frequency, renewal terms, and cancellation method before you authorize payment. Do not purchase unless you agree to those terms. Where recurring billing is offered, it continues until canceled according to the disclosed terms. Cancellation ends future renewal charges and leaves editing available through the paid period, unless a refund or other disclosed adjustment changes that period. If the displayed cancellation control is unavailable, contact support for assistance. Refund treatment is described in the Refunds, Returns & Cancellations policy. Newsletter signup is separate and does not create a paid subscription.

Orders, links, and service changes

An order is subject to payment acceptance and stock availability. If we cannot fulfill an order, we notify you and refund the unfulfilled portion as required. See the separate shipping and returns information for dispatch estimates and return steps. Third-party music, social, or other linked services have their own terms and may change availability. We may update these terms prospectively, show the revised effective date, and give notice of material changes where required. Changes do not remove rights that applicable law protects. Nothing here excludes liability or remedies that cannot lawfully be excluded.

Who is responsible

It's Only 1 LLC operates Capsule Network at capsulenetwork.digital. For privacy questions or requests, email itsonly1@capsulenetwork.digital.

Information we collect

We collect information you provide when you create an account, claim or edit a Capsule, contact support, subscribe to promotional updates, or place an order. Depending on the feature, this includes your email, account/profile information, Capsule ownership and claim records, uploaded stories and media, correspondence, and order/contact/shipping details. Subscriber records include signup source, consent wording, status and relevant signup, confirmation and unsubscribe dates.

Our hosting and security systems also process technical information necessary to operate the site, such as connection, device/browser, request and error information. Internet addresses are used for security rate-limiting; for promotional signup they are stored only as a one-way hash. We do not collect precise device location, and our public map shows only city, region and country counts derived from order shipping information — never street addresses or coordinates.

Payment information is processed through Stripe when paid checkout is available. Card numbers and security codes are entered directly with Stripe; our systems do not store them. We receive the transaction and subscription information needed to manage orders, access, refunds and support.

How we use information

We use information to provide accounts, verify Capsule claims, display and save content, enforce editing access, process purchases, fulfill orders, respond to support, prevent misuse, maintain security, and meet recordkeeping/legal obligations. Promotional email is separate from account, order and Capsule service messages. We send promotional updates to people enrolled under our promotional signup process and respect their unsubscribe choice.

Public and restricted Capsule content

A person who scans a public garment QR or opens its public link may see the associated published content. Sharing a QR or URL can expand that audience. Restricted content should be accessible only under the relevant access setting; do not assume a page is private merely because it is difficult to find. Do not upload private information about yourself or others to a public Capsule. Third-party viewers may copy public content outside our control.

Service providers and other disclosures

We use providers to operate the service: Lovable (website hosting, managed backend, database, authentication, media storage and transactional email delivery), Stripe (payment processing), Cloudflare (domain and site delivery), Hostinger (incoming email for our support mailbox), Google Fonts (typeface delivery), and your browser's push-notification service (only if you enable notifications). Providers receive the information needed for their functions under the applicable arrangements. External links and embedded services may receive information when you use them and have their own privacy policies.

We may disclose information where required by law, to respond to lawful requests, to investigate abuse or protect rights/security, or as part of a business transfer subject to applicable safeguards. We do not sell your personal information, and we do not share it for third-party targeted advertising.

Cookies and browser storage

The site uses browser storage for essential functions: keeping you signed in, remembering your cart and product selections, holding your order-confirmation token, and remembering preferences such as an access-request name or navigation history. A short-lived, HttpOnly cookie (at most one hour) authorizes private media playback after sign-in. We do not use analytics or advertising cookies. Browser settings may let you restrict storage, although account or security features may then fail.

Email choices

Promotional signup uses an affirmative consent step and an email confirmation step. You may unsubscribe through the provided unsubscribe method or by emailing support. Before campaigns begin, support can handle unsubscribe requests. Unsubscribing from promotions does not cancel an account or order, or stop necessary service messages. We retain appropriate suppression information so an unsubscribe is not accidentally overridden by a list import.

Retention, access and deletion

We keep information for the purposes described here, including operating saved Capsules, fulfilling orders, security, resolving disputes and legal recordkeeping. Promotional confirmation links expire after 24 hours. Unsaved uploaded media files are removed after a short cleanup window; saved Capsule content is preserved. Ending a paid editing subscription does not itself delete your Capsule or saved content. To request access, correction, deletion or a change to public content, contact support. We may verify your identity and retain records we are legally required or otherwise lawfully entitled to keep. We will explain any applicable limitations. Deletion of content at your request is different from canceling editing access; backup and legal retention may prevent immediate erasure of every copy.

Security, age and location

We use security measures appropriate to the information and service, but no online service is completely secure. Do not send passwords, authenticator codes or private claim codes in routine support messages. Account creation, claiming, uploading and purchases are intended for adults 18 and older; the site asks you to confirm you are 18 or older but does not verify age. We do not knowingly solicit personal information directly from children under 13; contact support if you believe a child has provided it so we can review and take appropriate action.

Our service providers process information in the locations where they operate, which may include countries outside your own.

Updates and contact

We post updates with a revised effective date and provide additional notice where required. Questions and privacy requests: itsonly1@capsulenetwork.digital.

Contact and return requests

For order help, email itsonly1@capsulenetwork.digital with your order number and a description. Do not include full payment-card details, passwords or private claim codes. Contact us before returning an item so we can supply the correct return instructions and address.

Standard garment returns

Request a return within 14 calendar days after delivery. Standard returns must be unworn, unwashed, unaltered, and include the supplied tags and accessories. Trying an item on carefully for fit is permitted. Send an authorized return within 14 calendar days after receiving return instructions. For a change of mind or a size you selected incorrectly, you pay return shipping; the original delivery charge is not refunded unless required by law. We do not charge a restocking fee.

If your Capsule has already been claimed, tell us before returning the garment so we can protect your content and arrange appropriate handling. Claiming alone does not automatically eliminate your statutory rights. A garment return is not permission to publish your private content or transfer your personal account. Do not give the next owner your password or private claim code. Any voluntary ownership/content changes need a verified support process.

Defects, wrong items and shipping problems

Contact us promptly if the item arrives damaged, defective or different from your order. A photograph is helpful when available. The standard change-of-mind return window does not remove remedies for defects or other rights required by law. Where we are responsible, we cover reasonable required return shipping and provide an appropriate replacement or refund, including applicable original shipping charges. A replacement depends on available stock; we cannot promise the same limited-edition number. Contact us about a missing package so we can investigate with the carrier; a delivery scan does not automatically end our review.

Refunds and exchanges

We notify you after reviewing the return. We aim to issue approved standard-return refunds to the original payment method within seven business days after receiving and inspecting the item. Bank posting may take additional time. Legally required refunds follow the applicable deadline if sooner. Exchanges depend on available size/color stock. If we cannot supply the requested exchange, we explain the available refund or replacement options. No special personalized-item exception applies unless clearly disclosed for that product before purchase, subject to defect remedies and applicable law.

Order cancellations and delayed shipment

Email support as soon as possible to request cancellation. If we have not shipped the order, we will cancel it and refund the payment in full. If it has shipped, the return process applies. Before taking payment, we disclose the applicable shipping rate, destinations and a dispatch estimate we reasonably expect to meet. If we cannot ship within the promised period, we notify you, offer a revised date, and obtain any required consent to the delay or provide a prompt refund for unshipped merchandise and applicable charges. If we cannot fulfill an order, we cancel the unfulfilled portion and refund it. A general 'no refunds' statement does not override these rights.

Editing subscription cancellation

Cancel a paid editing subscription through the cancellation control provided for your account, or contact support if you cannot access it. Cancellation stops future renewals and normally leaves paid editing available until the end of the already-paid period. Canceling editing access does not delete, hide, or roll back your Capsule or saved content; it only prevents future edits after paid access ends. The original free setup and free viewing do not become recurring paid charges.

Unless required by law or expressly offered at purchase, partial billing periods are not automatically prorated solely because you cancel. Contact support about duplicate, incorrect, unauthorized, or failed-service charges; we will investigate and correct billing errors and provide any refund required by law. Refunds do not reset a Capsule's identity or authorize deleting unrelated content. Promotional email signup is free and separate; use its unsubscribe process rather than paid-subscription cancellation.

Your rights

These policies supplement, and do not limit, rights that cannot be waived under applicable law. Contact itsonly1@capsulenetwork.digital for assistance.

QR scanning, claiming, and sign-in problems

If your shirt's QR code won't scan, a claim code isn't working, or you can't sign in or open a Capsule, email us. Please include:

• Your Capsule number (for example IO1-001) or the public Capsule link
• A short description of what happened
• A screenshot, if you have one (optional)

Scanning tips

• Use good lighting and avoid glare
• Flatten the fabric so the code is smooth
• Open your phone's camera and hold it steady over the code

Account help

Use ‘Forgot password’ on the sign-in page to reset your password by email. If you cannot access your account email, contact itsonly1@capsulenetwork.digital from an email you can access. Explain the problem; we will guide you through identity verification before making account changes. Never send passwords, private claim codes, payment-card details, or authentication/recovery codes.

Order help

For questions about an order, a return, a damaged or wrong item, a missing package, or a cancellation, email us with your order number and a short description (and a photo for damaged items, if you can). Please contact us before sending anything back so we can give you the correct return instructions. See Refunds, Returns & Cancellations above for details.